A Day in the life of a RECEPTIONIST/SECRETARY Pick up one of the following videos and prepare a 1-min summary to present its content.
video 1 - Secretaries and Administrative Assistants Career Which qualities are needed to be a secretary or administrative assistant? Where do they work? What do secretaries or administrative assistants do? What do secretaries do in schools? What do Executive secretaries do? What do Legal secretaries do? What do Medical secretaries do? Do secretaries and assistants only work in offices? Which qualifications do you need?
video 2 - A day in the life of an Executive Assistant What does Lucia do? Where is she from? How long does it take her to get to work? How does she order her coffee while driving to work? How does she start her day? What does she do when she gets home in the afternoon? What is her advice to students who ask for information on internships in the USA?
video 3 - Day in the life of a personal assistant Where does Danielle work? / Who does she work for? What does she do? What are her main tasks / functions? What are the skills required for the job? What does she do in her free time?
video 4 - Day in the life of a dental receptionist How many people work in the Dental Office shown in the video? What do they do? What are the responsibilities of a dental receptionist? Do you think these responsibilities may apply to any medical office? What does the treatment planner do? What does the insurance coordinator do? What does the expression BEING ON THE SAME PAGE mean? Which skill are required to work well in a small team like the one presented in the video?
1 - PHONE CALLS see TELEPHONE ENGLISH Lessico di base per effettuare telefonate di lavoro e/o informali Uso di CAN, WOULD LIKE… Revisione delle strutture linguistiche di base Frasi tipiche da memorizzare Lessico relativo, spelling dei nomi, comprensione numeri LAVORO AL FRONT OFFICE: rispondere al telefono, passare telefonate, prendere messaggi Dialogues on the phone
Let me just check my schedule - Would Tuesday afternoon be convenient? Shall we say 2 o’clock?
Could we make it a bit later?
How about...?
Will .... suit you?
Have a good trip and see you next week
ROLE PLAY from min 2.56 Good morning how may I help you (prompt: meeting with mr wood / discuss new range) of course which day would suit you best? (prompt: Friday) okay that's fine shall we say ten o'clock? (prompt: a bit later? (meeting at 9) let's say 11:00 then. can you give me your number? (prompt: give a number) we look forward to seeing you at eleven then (prompt: answer in your own words)
2nd video https://www.youtube.com/watch?v=ka-dwb-O-uE&ab_channel=english-at-home.com - Introduce yourself - Say why you are calling - Suggest a time - Check and confirm useful expressions I can fit you in tomorrow What sort of time? How does Monday morning sounds? Shall we meet in the board room? MAKE AN APPOINTMENT - DIARY - FIT sb IN - SOONER - WHAT/HOW ABOUT - SUIT - SOUND - CONVENIENT - AVAILABLE - SHALL
Lessons from the textbook (see resources on Classroom)
WORKING DAY Daily Tasks p 8 A work plan p 10 + scheduling meetings (p 11) A survey p 12 Talking about people and roles p 14 - an interview (p 16)
DOING BUSINESS Orders and deliveries p 18 Placing orders on the phone p 20 Email enquiries p 22 Making agreements p 24 Planning a work party p 26
1. PLACING AN ORDER BBC video - useful phrases I'd like to place an order for... We're going to need... Could you send... Could we also have... When can we expect to receive them?
2. ORDERING THINGS ONLINE Watch the second video and take notes of useful vocabulary and expressions.
3. OFFICE PARTY PLANNING What is the secretary trying to have? What are the issues (problems) about it?
4, OFFICE PARTY TIPS Watch the second video and take notes of what you should or should not do when you arrange for an office party.
CHANGES A Company's story p 28-29 Moving into a new office p 30-31 Company performance p 32-33 "How did it go?" - Discussing projects p 34-35 Discussing a Company's first year p 36