3Acc 2021-22
Hotel Reception & Hospitality
Reading Comprehension A day in the Life of a Hotel Manager
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A Career in the Hospitality Sector
GUARDARE I DUE VIDEO E PRENDERE APPUNTI SULLE DOMANDE INDICATE
1. A Day in the Hotel Industry: https://www.youtube.com/watch?v=r_VPsyxYz2k
Which profiles are described? What are their main tasks? What do they do?
2. Hospitality Careers - Advice from Hilton Worldwide: https://www.youtube.com/watch?v=K8odBS2Xamo
What are the advantages of working for a company like Hilton? Which qualities do you need to work for them? Which career progression can you make if you work for a company like this? What do you need to succeed in this sector? Which advice do they give you to be successful at a job interview?
GUARDARE I DUE VIDEO E PRENDERE APPUNTI SULLE DOMANDE INDICATE
1. A Day in the Hotel Industry: https://www.youtube.com/watch?v=r_VPsyxYz2k
Which profiles are described? What are their main tasks? What do they do?
2. Hospitality Careers - Advice from Hilton Worldwide: https://www.youtube.com/watch?v=K8odBS2Xamo
What are the advantages of working for a company like Hilton? Which qualities do you need to work for them? Which career progression can you make if you work for a company like this? What do you need to succeed in this sector? Which advice do they give you to be successful at a job interview?
1 - PHONE CALLS see TELEPHONE ENGLISH
Lessico di base per effettuare telefonate di lavoro e/o informali
Uso di CAN, WOULD LIKE…
Revisione delle strutture linguistiche di base
Frasi tipiche da memorizzare
Lessico relativo, spelling dei nomi, comprensione numeri
LAVORO AL FRONT OFFICE: rispondere al telefono, passare telefonate, prendere messaggi
Dialogues on the phone
saying numbers and dates in English (video)
Lessico di base per effettuare telefonate di lavoro e/o informali
Uso di CAN, WOULD LIKE…
Revisione delle strutture linguistiche di base
Frasi tipiche da memorizzare
Lessico relativo, spelling dei nomi, comprensione numeri
LAVORO AL FRONT OFFICE: rispondere al telefono, passare telefonate, prendere messaggi
Dialogues on the phone
saying numbers and dates in English (video)
2 – TRAVEL AND TOURISM
Lessico di base per parlare di turismo: trip, tour, journey, travel, flight, cruise (video)
Come scrivere una semplice lettera di Richiesta Informazioni (Enquiry) - business letters
Lessico di base per parlare di turismo: trip, tour, journey, travel, flight, cruise (video)
Come scrivere una semplice lettera di Richiesta Informazioni (Enquiry) - business letters
3. THE HOSPITALITY SECTOR - HOTELS - see bbianchienglishlessons.weebly.com/hospitality.html
Self-catering and serviced accommodation – differenze
Types of HOTELS
Hotel descriptions (textbook pp 30-31; follow up task)
Hotel location – giving directions to your hotel - WHERE IS WHAT
Hotel rating
Youth Hostels
Online Hotel booking systems: www.booking.com - https://www.expedia.com - https://www.trivago.co.uk/
Hotel services and facilities
+ Types of rooms HOTEL ROOM & BATHROOM VOCABULARY (old but useful!)
+ Giving information about prices and payment terms
esercitazione: on www.booking.com
A. FIND examples on the ways the LOCATION of a Hotel is described
B. Find the best 5-star Hotel FACILITIES
Duration Form and Present Perfect: bbenglishondemand.weebly.com/present-perfect.html
Enquiries and Replies: asking for and giving information about hotels and room(s) availability
Dialogues on the phone / Face-to-face conversations: asking for and giving information about hotels and room(s) availability
Booking rooms: email of confirmation; telephone calls or face-to-face booking
Self-catering and serviced accommodation – differenze
Types of HOTELS
Hotel descriptions (textbook pp 30-31; follow up task)
Hotel location – giving directions to your hotel - WHERE IS WHAT
Hotel rating
Youth Hostels
Online Hotel booking systems: www.booking.com - https://www.expedia.com - https://www.trivago.co.uk/
Hotel services and facilities
+ Types of rooms HOTEL ROOM & BATHROOM VOCABULARY (old but useful!)
+ Giving information about prices and payment terms
esercitazione: on www.booking.com
A. FIND examples on the ways the LOCATION of a Hotel is described
B. Find the best 5-star Hotel FACILITIES
Duration Form and Present Perfect: bbenglishondemand.weebly.com/present-perfect.html
Enquiries and Replies: asking for and giving information about hotels and room(s) availability
Dialogues on the phone / Face-to-face conversations: asking for and giving information about hotels and room(s) availability
Booking rooms: email of confirmation; telephone calls or face-to-face booking
MAKING A RESERVATION
Listening exercises:
https://www.esl-lab.com/easy/hotel-reservations/
https://www.esl-lab.com/intermediate/budget-hotel-rooms/
https://www.examenglish.com/A2/A2_listening_accommodation.htm +
VIDEO: https://www.youtube.com/watch?v=KY0K5f06adg&ab_channel=CrownAcademyofEnglish
use the conversation in this video-lesson to role-play the receptionist part (KARAOKE) - record your conversation :-)
useful vocabulary:
ROOM TYPES: single, double, twin
rate - total price - settle - bill - remaining balance
Listening exercises:
https://www.esl-lab.com/easy/hotel-reservations/
https://www.esl-lab.com/intermediate/budget-hotel-rooms/
https://www.examenglish.com/A2/A2_listening_accommodation.htm +
VIDEO: https://www.youtube.com/watch?v=KY0K5f06adg&ab_channel=CrownAcademyofEnglish
use the conversation in this video-lesson to role-play the receptionist part (KARAOKE) - record your conversation :-)
useful vocabulary:
ROOM TYPES: single, double, twin
rate - total price - settle - bill - remaining balance
PROJECT: fare un poster / una presentazione dal titolo “My Hotel”
Descrivere il proprio hotel ideale: nome, tipologia, luogo, dimensioni, servizi, tipologia di camera e prezzi, descrizione generale
+ presentazione orale del proprio lavoro
Descrivere il proprio hotel ideale: nome, tipologia, luogo, dimensioni, servizi, tipologia di camera e prezzi, descrizione generale
+ presentazione orale del proprio lavoro
4. THE HOSPITALITY SECTOR – HOTELS: from check-in to check-out
https://bbianchienglishlessons.weebly.com/hospitality.html
People working in the Hospitality Sector
Front office and back office operations
CHECK-IN
The Voucher, registration cards/forms; welcoming guests
Hotel Customer Service; room service; guests’ requests
Dealing with problems and complaints
Hotels as event venues
CHECK-OUT
Emails of cancellation or modification – request and replies
dialoghi al front office
https://bbianchienglishlessons.weebly.com/hospitality.html
People working in the Hospitality Sector
Front office and back office operations
CHECK-IN
The Voucher, registration cards/forms; welcoming guests
Hotel Customer Service; room service; guests’ requests
Dealing with problems and complaints
Hotels as event venues
CHECK-OUT
Emails of cancellation or modification – request and replies
dialoghi al front office
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https://www.eslfast.com/robot/topics/hotel/hotel02.htm
https://www.englishclub.com/english-for-work/hotel-check-in-out.htm
prompts for dialogues at the reception
sample phrases
HOTEL REGISTRATION CARD SAMPLE: https://setupmyhotel.com/formats/fo/112-registration-cards-in-hotels.html
https://www.englishclub.com/english-for-work/hotel-check-in-out.htm
prompts for dialogues at the reception
sample phrases
HOTEL REGISTRATION CARD SAMPLE: https://setupmyhotel.com/formats/fo/112-registration-cards-in-hotels.html
CHECK-IN DIALOGUE: listen and fill in the gaps
nice exercises to take: www.liveworksheets.com/dc1456443em
dealing with problems and complaints - key vocabulary
CHECK-OUT DIALOGUE: read and then listen
https://www.englishclub.com/english-for-work/hotel-check-in-out.htm (WITH SAMPLE PHRASES)
nice exercises to take: www.liveworksheets.com/dc1456443em
dealing with problems and complaints - key vocabulary
CHECK-OUT DIALOGUE: read and then listen
https://www.englishclub.com/english-for-work/hotel-check-in-out.htm (WITH SAMPLE PHRASES)
5 - Travelling by plane – AT THE AIRPORT
Start from here:
Travelling by plane: slide show
At the Airport: words, procedures + the grammar you need...
Airport procedures: ricostruisci
Test your knowledge so far
.............................................................
see TRAVELLING BY...
Booking a flight - online booking; telephone booking / going to the Travel Agency
At the Airport - departure operations: airline travel documents, from check-in to boarding a flight
On board: announcements, air safety instructions
Arrival operations
Scritto: Enquiries and Replies: asking for and giving information about flights
Let's practice:
https://www.eslfast.com/robot/topics/travel/travel04.htm (booking a flight ticket)
https://english-the-international-language.com/edfly.php (booking a flight ticket, at the check-in desk...)
http://mybusinessenglish.blogspot.com/2008/01/lesson-4-at-airport-part-1-confirming.html
VOCABULARY REVISION: https://www.esl-lab.com/vocabulary-lessons/airplane-travel/
Start from here:
Travelling by plane: slide show
At the Airport: words, procedures + the grammar you need...
Airport procedures: ricostruisci
Test your knowledge so far
.............................................................
see TRAVELLING BY...
Booking a flight - online booking; telephone booking / going to the Travel Agency
At the Airport - departure operations: airline travel documents, from check-in to boarding a flight
On board: announcements, air safety instructions
Arrival operations
Scritto: Enquiries and Replies: asking for and giving information about flights
- Dialogues on the phone / Face-to-face conversations: asking for and giving information about flights
- Booking flights: booking on the internet, email of confirmation; telephone calls or face-to-face booking
- Dialogues at the airport / on the plane
Let's practice:
https://www.eslfast.com/robot/topics/travel/travel04.htm (booking a flight ticket)
https://english-the-international-language.com/edfly.php (booking a flight ticket, at the check-in desk...)
http://mybusinessenglish.blogspot.com/2008/01/lesson-4-at-airport-part-1-confirming.html
VOCABULARY REVISION: https://www.esl-lab.com/vocabulary-lessons/airplane-travel/
6 - TRAVELLING BY TRAIN BUS AND FERRY
Chiedere/dare informazioni su treni, bus e traghetti; prenotare / prendere una prenotazione
Chiedere/dare informazioni su treni, bus e traghetti; prenotare / prendere una prenotazione
- dialoghi al telefono
- email di richiesta informazioni + risposta
- ricerche online: Interrail, Greyhound, Car hire
REVISE what you have learnt:
KARAOKE resources: see resources from last school year Work Project: bbclasses.weebly.com/work-project-3acc.html
KARAOKE resources: see resources from last school year Work Project: bbclasses.weebly.com/work-project-3acc.html
7 - NOVARA e il suo territorio - www.bbianchienglishlessons.weebly.com/novara.html
Cosa vedere, cosa fare in città – presentazione orale e scritta
Come leggere e interpretare il materiale informativo/pubblicitario
Dare semplici informazioni sulle principali attrazioni della città
Costruire un semplice tour
Novara città da vivere come in un film... (slide show / video)Novara video presentation (expo)
TRY THE QUIZ on Quizziz: https://quizizz.com/admin/quiz/5ea4479a199936001b1d823f
+
A new tool in the hands of Tourist Operators: GEOCACHING (see storie on Novara from www.geocaching.com)
Cosa vedere, cosa fare in città – presentazione orale e scritta
Come leggere e interpretare il materiale informativo/pubblicitario
Dare semplici informazioni sulle principali attrazioni della città
Costruire un semplice tour
Novara città da vivere come in un film... (slide show / video)Novara video presentation (expo)
TRY THE QUIZ on Quizziz: https://quizizz.com/admin/quiz/5ea4479a199936001b1d823f
+
A new tool in the hands of Tourist Operators: GEOCACHING (see storie on Novara from www.geocaching.com)
Simulazione prova d’esame